You can use it as needed, depending on your skin’s condition. We especially recommend using it when your skin feels flushed, dry, or tired after sun exposure, exercise, travel, or a long day. It can be used for everything from a quick cooling refresh to overnight soothing care, depending on your needs.

Yes. If your skin feels flushed or hot after exercising, you can use it after cleansing and toning your skin. Using it after gently washing away sweat and impurities will help soothe your skin even more.

Refrigeration is not required. However, if you prefer an extra cooling feel, you may chill the mask briefly before use. Store the product in a cool place away from direct sunlight.

It is designed with a skin-comforting care approach. However, skin sensitivity varies from person to person. If your skin is sensitive, start with a shorter wear time and adjust according to your skin condition. Discontinue use if discomfort occurs.

Yes. Use it before makeup when you want skin to feel hydrated, refreshed, and better prepared. After removing the mask, gently pat in the remaining essence and allow the skin surface to settle before applying makeup.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.