Refund policy

Return Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused/unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at hello@sloaid.com. Returns should be sent to the following address:

SLOAID / KL Global Co., Ltd.
703–705, Ace High-End Seongsu Tower,
14, Seongsui-ro 10-gil, Seongdong-gu,
Seoul, Republic of Korea

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You may contact us at any time with any return-related questions at hello@sloaid.com.

Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective or damaged, or if you received the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, including food, flowers, or plants; custom products, including special orders or personalized items; and personal care goods, including beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about a specific item.

Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As stated above, the item must be in the same condition as when you received it, unused/unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@sloaid.com.